Comments on the Federal Web Managers Council's "Putting Citizens First" White Paper

Comments on the Federal Web Managers Council's "Putting Citizens First" White Paper

Dennis D. McDonald
CRM, Customer Communication, Internet, , , Web 2.0, eGovernment
The “white paper” published by the Federal Web Managers Council in November of 2008, Putting Citizens First: Transforming Online Government. A White Paper Written for the 2008 – 2009 Presidential Transition Team, contains a series of common-sense recommendations that are clearly stated — and deceptive in their simplicity:
A Fire Upon the Web

A Fire Upon the Web

Dennis D. McDonald
Definitions, History, Humor, Web 2.0
In A Fire Upon the Deep, Vinge created a universe where different physical laws exist in different locations corresponding to different levels of communications and travel speed. This got me to thinking about the different levels of computing and networking that have existed and are evolving as arguments about what constitutes Web 2.0 continue.
How Closely do Traditional and Social Media Based Customer Support Services Need to be Coordinated?

How Closely do Traditional and Social Media Based Customer Support Services Need to be Coordinated?

Dennis D. McDonald
CRM, Call Center, Contact Center, Customer Care, Customer Communication, Customer Support, , Mindmapping, , ,
In Five Challenges Government Faces When Adopting Web 2.0 I wrote about the need to consider the cost impact on the organization of hiring additional “community managers” to support the addition of social media and social networking to overall customer support operations:
How Social Are Obama's Social Media Initiatives, Really?

How Social Are Obama's Social Media Initiatives, Really?

Dennis D. McDonald
Network Effects, , , Technology, Telecommunications, Volunteer, Web 2.0, YouTube, eGovernment
Articles such as The Los Angeles Times’ Obama, the first social media president are popping up in the mainstream media and in the blogosphere. The theme is that Obama’s successful use of the web and “social technologies” in his campaign portends a new, more open, and transformative approach to government and public sector transparency.

Recommended: Command Line's Podcast Interview about Microblogging with Evan Prodromou

Dennis D. McDonald
Blogging, Business Models, Community, DataPortability, Microblogging, Open Source,
Command Line continues a tradition of intelligent, literate, and thoughtful interviews with his October 1, 2008 interview with Evan Prodromou of Control Yourself. The interview provides insight into the related topics of open source software commercialization, and the possible “federated” nature of post-Twitter micro-blogging.
How Can Community Based Social Media Support the Next Census

How Can Community Based Social Media Support the Next Census

Dennis D. McDonald
Census, Local, , , eGovernment
A recent AP article titled Census: Big Brother anxieties could hurt count reports official concern that the next US census is threatened by public anxiety about government activities such as immigration control and anti-terrorism measures. This made me wonder how the Census Bureau will be training its employees to overcome this public concern, and how collaborative technologies such as social networks might be used to share “best practices” among Census staff with community relations responsibilities.
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