This White Paper was developed under contract to Jive Software. This is from the introduction:
All in Enterprise 2.0
Forget “Best Practices.” Think “Best People” Instead.
A major assumption is that “practices” needing improvement will actually stand still long enough to be measured, modeled, compared, then improved. That may not be a good assumption to make.
Back in August I posted “Let’s Stop Talking about ‘Social Business’” where I made the following statement:
Let's Stop Talking about "Social Business"
Let’s stop talking about “social business” as if it were some sort of change in how organizations behave.
Thanks to a tweet by @tacanderson I stumbled across the blog post Sunk Costs by venture capitalist Fred Wilson.
Wilson’s article is basically a repeat of the old advice, “don’t throw good money after bad” when there’s no hope of recovering what you’ve already sunk into a failing project or product.
As a consultant one of the things I do is help people plan on how to use collaboration systems and social media.
I’ve updated the model of “acquisition collaboration” I first presented in Justifying Collaboration in Complex Programs such as Federal Acquisitions based on some additional research and interviews.
I found Going overboard with Social CRM by Gartner’s Michael Maoz to be a discouraging read.
Okay, I don’t have an iPhone and I don’t use Lotus Connections, but I think this demo of Lotus Connections on the iPhone is really cool:
In How the Trends of 2000-2009 Will Shape Performance Improvement in This New Decade, Debashis Sarkar, a writer for Six Sigma & Process Excellence, lists as number 1 the following trend:
More Thoughts About "Web 2.0 and Sales Process Management"
My survey-based report Web 2.0 and Sales Process Management is now available in its published form via The Customer Collective and Social Media Today.
Every sales person I know wants better leads. Because of this the benefits of applying Web 2.0 techniques to prospecting and qualifying would seem to be a no-brainer. But what about using Web 2.0 techniques to support other sales processes?
With sponsorship from Social Media Today LLC and Oracle Corporation, I’ve developed a brief online survey for sales managers who have responsibility for a team of sales people.
Maddie Grant’s recent comment about everyone in an organization having responsibility for “community management” is a good one:
In these heady days of transition, as we think about ways to improve government, it’s temping to over-sell the benefits of “Web 2.0.”
The recent Forrester report predicting a significant drop in the price for enterprise social software has been getting a lot of attention.
This slide deck addresses “Web 2.0” from a corporate perspective and also contains some useful concepts for individuals interested in the topic.
Questions of control and responsibility inevitably arise when strategizing about the role of social media and social networking in the enterprise.
You have 10 seconds to match the group with the slogan:
Jeremiah Owyang’s LiveBlog: What’s Wrong with the White Label Social Networking Industry?, especially if you read the comments, delivers a good snapshot of the gaps that still exist between product evangelism and the realities of implementing specialized online social networks.