The presentation supported by this slide deck discussed some of the realities that individuals and organizations face when adopting social media and social networking tools and techniques.
How Closely do Traditional and Social Media Based Customer Support Services Need to be Coordinated?
In Five Challenges Government Faces When Adopting Web 2.0 I wrote about the need to consider the cost impact on the organization of hiring additional “community managers” to support the addition of social media and social networking to overall customer support operations:
How Social Are Obama's Social Media Initiatives, Really?
Articles such as The Los Angeles Times’ Obama, the first social media president are popping up in the mainstream media and in the blogosphere. The theme is that Obama’s successful use of the web and “social technologies” in his campaign portends a new, more open, and transformative approach to government and public sector transparency.
I’m tracking government employment opportunities and the potential for using information technology to help make government more open, responsive, transparent, and efficient.
The following are public bookmarks I’ve stored on del.icio.us that link to web pages I’ve tagged with both the terms “blogging” and “basics.”
Here are some more tips about starting your own professional blog.
In these heady days of transition, as we think about ways to improve government, it’s temping to over-sell the benefits of “Web 2.0.”
Why I Care about India's Chandrayaan-1 Lunar Mission
I’ve been tracking the progress of India’s Chandrayaan-1 lunar mission since its launch on October 22. Someone asked my why I care about the mission given that “we’ve already been to the moon.” Here’s why.
Can You Avoid Subscribing to Cable TV?
Betsy Schiffman’s Americans Can’t Live Without Their Cable TV describes how unlikely it is that Americans, despite dire economic circumstances, won’t be giving up Cable TV subscriptions any time soon.
The recent Forrester report predicting a significant drop in the price for enterprise social software has been getting a lot of attention.
This slide deck addresses “Web 2.0” from a corporate perspective and also contains some useful concepts for individuals interested in the topic.
Command Line continues a tradition of intelligent, literate, and thoughtful interviews with his October 1, 2008 interview with Evan Prodromou of Control Yourself. The interview provides insight into the related topics of open source software commercialization, and the possible “federated” nature of post-Twitter micro-blogging.
How Can Community Based Social Media Support the Next Census
A recent AP article titled Census: Big Brother anxieties could hurt count reports official concern that the next US census is threatened by public anxiety about government activities such as immigration control and anti-terrorism measures. This made me wonder how the Census Bureau will be training its employees to overcome this public concern, and how collaborative technologies such as social networks might be used to share “best practices” among Census staff with community relations responsibilities.
Why Books Will Survive
These days there is no shortage of ways to express ideas in a variety of media, ranging from less-than-140-character Twitter messages to self-produced Flip camera snippets complete with sound.
Using the FeedBurner service I have added an email subscription feature to this blog.
Readers of this blog may have noticed that I have posted a link to a brief (one-minute) questionnaire survey; the survey link appears near the top of the left hand column of this page.
I posted Painful Lessons Learned from Using Google Docs last week when I discovered a spreadsheet, a spreadsheet form questionnaire, and a series of documents missing. That post was a followup to a very positive earlier post, Lessons Learned from Using Google Docs.
Here are five more podcasts I’ve been subscribing and listening to lately:
In How Microsoft Can Win The PC/Mac Campaign my friend Jeremiah Owyang asked for comments about the new Microsoft “I’m a PC” advertising campaign.
Six Ways Local Governments Can Use Social Media to Promote Energy Conservation
Here are six ways local governments can use social media to help promote energy conservation. If you think of more please comment below this post or send an email to ddmcd@yahoo.com: