I recently demonstrated social networking and social media concepts to a group of professionals via a special version of this blog. I showed among other things how easy it is to locate RSS feeds and subscribe to them as well as the various ways you can view them. I even showed how easy it is to see what Netflix DVDs I have at home, courtesy of a special RSS feed. In retrospect I realize how confusing this topic can be to some people who are accustomed to the concept of “web sites” and “web pages.”

Mr. Lincoln's Telegraphy Practices and Modern Email

A while back I published an announcement about a new book by Tom Wheeler called Mr. Lincoln’s T-Mails: The Untold Story of How Abraham Lincoln Used the Telegraph to Win the Civil War. Tom sent me a note suggesting I also check out the book’s web site, which is here. One of the things listed on the web site is a discussion of how Abraham Lincoln used telegraphy and how this might relate to modern usage of email.

How Involved Should Customers Be in Managing Their Own Technical Support?

Last week I wrote about my experiences when my main laptop computer died. The bright spot was that I learned about the value of remotely-sourced database access through my use of DabbleDB. The dark side: my experience with my computer vendor’s Gold service plan. Looking back, I can see advantages and disadvantages of using social media and social networking technologies as components in overall customer and technical support situations.

When a Laptop Dies: A True Tale of Business Continuity, DabbleDB, and Apple iTunes

Sometimes it's good to have everything in one place. Sometimes it's a good idea to have everything spread around. And sometimes having all your eggs in one basket will bite you. I was reminded of this earlier this week when my main laptop died. I was able to rapidly switch to two backup machines for most of what I needed to do while waiting for the Dell technician. In the process I observed a few things that are worth noting.

Overlapping and Evolving Online Communities are becoming the Rule, Not the Exception

I received an email last night from a reader of this blog asking me to comment on cost estimates he had received for the development of a new social networking service. He wants to offer targeted services to a specific but large population segment. His thinking corresponds with a lot of interest people have these days for applying social networking techniques in a profitable or meaningful way to different population groups — young people, old people, professionals, managers, sports enthusiasts, podcasters, jobseekers, lonely hearts — you name it. If there isn’t already a MySpace/YouTube/Linkedin clone targeting any group that can write a check or reach a keyboard, there soon will be.