Managing Technology
Welcome! Most of the posts here in the Managing Technology section reflect how people and organizations use information technology to support collaboration, innovation, creativity, and communication.
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Entries in Customer Service (3)
Major Household Appliances, Data Conversion, and Service Calls
A visit from an appliance repair service this week to my home brought back some pleasant memories.
Posted on Tuesday, February 27, 2007 at 09:12PM
by
Dennis D. McDonald
in Digital Content Management, Customer Service, Content Management, Data Conversion, Appliances
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Dennis D. McDonald
in Digital Content Management, Customer Service, Content Management, Data Conversion, Appliances
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How Involved Should Customers Be in Managing Their Own Technical Support?
Last week I wrote about my experiences when my main laptop computer died. The bright spot was that I learned about the value of remotely-sourced database access through my use of DabbleDB. The dark side: my experience with my computer vendor's Gold service plan. Looking back, I can see advantages and disadvantages of using social media and social networking technologies as components in overall customer and technical support situations.
Posted on Friday, December 15, 2006 at 07:07AM
by
Dennis D. McDonald
in Blogging, Web 2.0, Social Networking, Social Media, Customer Service, Customer Care, Customer Support
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Dennis D. McDonald
in Blogging, Web 2.0, Social Networking, Social Media, Customer Service, Customer Care, Customer Support
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Presentation: "Using Social Networking & Media to Improve Member Services"
Here is a draft presentation that addresses some of the ways that social networking and social media can be used by professional membership associations to improve member services:
Posted on Friday, November 17, 2006 at 10:04AM
by
Dennis D. McDonald
in Blogging, Web 2.0, Social Networking, Associations, Social Media, Customer Service, Associations2, Presentations
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Dennis D. McDonald
in Blogging, Web 2.0, Social Networking, Associations, Social Media, Customer Service, Associations2, Presentations
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