In this paper we define the factors that influence adoption of enterprise social software by organizations and how to interpret them We discuss a set of factors related to people, processes, and technology that impact adoption of collaboration and “web 2 0” applications in the enterprise
We will be emphasizing the “people” and the “processes” factors We also discuss further a “self assessment framework” to help managers plan successful collaboration software initiatives
Our proposed framework groups factors in two categories:
Enterprise level factors that go across the enterprise; these drive overall acceptance and adoption
Process level factors that are more directly related to the particular department, function, or business process that is being addressed.
We’ll be describing how to interpret these factors under the assumption that they are being used in a self assessment by potential enterprise social software users as part of an organization’s overall collaboration planning process
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Dennis D. McDonald Ph.D. is an independent project management consultant based in Alexandria, Virginia. He has worked throughout the U.S. and in Europe, Egypt, and China. His clients for project planning and project management have included the U.S. Department of Veterans Affairs, the Environmental Protection Agency, the World Bank, AIG, ASHP, and the National Library of Medicine. In addition to consulting company ownership and management his experience includes database publishing and data transformation, integration of large systems, corporate technology strategy, social media adoption, statistical research, and IT cost analysis. His web site is located at www.ddmcd.com and his email address is firstname.lastname@example.org. On Twitter he is @ddmcd.