About Dennis D. McDonald
Contact Information
- Email: ddmcd@yahoo.com
- Office phone: 703-549-1030
- Location: Alexandria, Virginia USA
Services
I help clients plan and manage the adoption of new technology.
Experience
I consult on using information technology to manage, collaborate, innovate, and communicate. My experience includes strategic planning, project management, market research, managing software and database development, collaboration technology & social media adoption, and system consolidation management. I have experience in the following areas:
- Call center, CRM, and customer service system planning & development
- Field service & equipment repair operations
- IT department strategy & cost analysis
- Project management office development and management
- Social media adoption, collaboration, social media metrics, and Web 2.0 strategies
- Sales management, market research, strategic market sizing and analysis
- Catalog, database, and professional publishing, data conversion, content and document management
- Software development and testing management, database design and construction
- Research design and management, survey research, sample design, questionnaire development
Clients
- I’ve worked in multiple locations, time zones, and cultures including the U.S., Europe, Hong Kong, and Egypt.
- Clients have included AIG, American Independent Media, American Society of Health-System Pharmacists (ASHP), Federal Acquisition Innovation & Reform (FAIR) Institute, Ford Motor Company, GE Appliances, GE Medical Systems, Hydro One, Jive Software, Keyspan Energy, Kraft Foods, National Academy of Engineering, National Cancer Institute, National Institutes of Education, National Library of Medicine, National Science Foundation, Nisource Energy, PACCAR, Sun Microsystems, U.S. Copyright Office, U.S. Dept. of Veterans Affairs, and Whirlpool.
Industries
- Government agencies and nonprofits
- Professional and trade associations
- Manufacturers of appliances, trucks, autos, and medical equipment
- Public energy utilities
- Computer hardware and software
- Insurance companies
- Content management and data conversion outsourcers
- Publishers
- National and international intellectual property organizations
- Janitorial services
Education
- MLS and PhD, Library & Information Science, University of Maryland. Earned National Science Foundation support for dissertation research on mathematical modeling of journal publishing decisions in astrophysics and cancer research.
- BA, Psychology, Ohio State University.
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