All in Customer Communication
In these heady days of transition, as we think about ways to improve government, it’s temping to over-sell the benefits of “Web 2.0.”
A visit from an appliance repair service this week to my home brought back some pleasant memories.
Last week I wrote about my experiences when my main laptop computer died. The bright spot was that I learned about the value of remotely-sourced database access through my use of DabbleDB. The dark side: my experience with my computer vendor’s Gold service plan.
Looking back, I can see advantages and disadvantages of using social media and social networking technologies as components in overall customer and technical support situations.
Here is a draft presentation that addresses some of the ways that social networking and social media can be used by professional membership associations to improve member services:
This paper discusses key issues that management should consider when redesigning an automated voice response system that supports customer service.