All in Disaster Response

Social Media and Disaster Management

The recent flap about “social media press releases” reminded me of a topic I’ve been batting around for a while — the use of social media to assist public communication about recovery activities during emergency and crisis situations. I’m not taking about PR crises, I’m talking about natural disasters or terrorist attacks. After Katrina all kinds of online sources and blogs came into play, and I’ve heard mixed reviews about how important citizen perceptions of source authority are in communicating effectively.