All in Expertise Management

In the first article in this series I commented on the web based evolution of systems for matching up experts (and their expertise) with users based on relationship management and social software technologies. In this article I discuss the implementation of such systems within large organizations
Remember near the end of the first MATRIX movie, our heroes were fighting it out on the roof of an office building. They needed a helicopter – fast: * Tank: Operator. * Trinity: Tank, I need a pilot program for a V-212 helicopter. Hurry…. Let’s go. Trinity, already a member of a tightly knit community, knew the right person to call, got a download of her program, and the rest is history.