All in Mindmapping

How Closely do Traditional and Social Media Based Customer Support Services Need to be Coordinated?

In Five Challenges Government Faces When Adopting Web 2.0 I wrote about the need to consider the cost impact on the organization of hiring additional “community managers” to support the addition of social media and social networking to overall customer support operations:
In A Map of My Online Networking Tools: Part 1 I described the use of the MindMeister, a "mind mapping" tool, to display an organized list of the sites I use in relation to personal and professional networking.A different type of tool for mapping relationships that I have written about before is Kartoo. Kartoo displays relationships among web sites based on links and concept groupings.