In Five Challenges Government Faces When Adopting Web 2.0 I wrote about the need to consider the cost impact on the organization of hiring additional “community managers” to support the addition of social media and social networking to overall customer support operations:
In A Map of My Online Networking Tools: Part 1 I described the use of the MindMeister, a "mind mapping" tool, to display an organized list of the sites I use in relation to personal and professional networking.A different type of tool for mapping relationships that I have written about before is Kartoo. Kartoo displays relationships among web sites based on links and concept groupings.
I am experimenting with development of a graphical map of the online networking tools I use for personal and professional networking. I started this as a way to illustrate to people how different tools can be used and how their features differ.
While writing up notes for my Project Blog Survey, I learned from George Dearing about the new MindMeister product, a web based “mindmapping” tool that supports graphical concept mapping, collaboration, and group Skype calling.